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Dickey’s Common Questions

Top Common Questions:

How can I find your menu online?
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What should I do if I didn’t receive my confirmation e-mail after I placed my online order?
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What if my delivery order is inaccurate?
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What if my delivery order is missing items?
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How can I request a refund?
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Delivery:

Are there additional delivery costs?
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Can I schedule my delivery time for later?
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Can I change my order after it has been submitted?
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Can I cancel my delivery after I’ve submitted my order?
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What if my delivery order is inaccurate?
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What if my delivery order is missing items?
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Who should I contact if I have a delivery issue?
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Who do I contact regarding delivery payment issues, including a refund request?
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Does Dickey’s deliver our food if I order through their website or mobile app?
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Gift Cards:

Where can I buy gift cards?
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How can I check my gift card balance?
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Do you offer eGift Cards?
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Where can I use my gift card?
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What do I do if my gift card is lost or stolen?
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Refunds:

How can I request a refund?
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Where is my refund?
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Loyalty Program:

How does the Big Yellow Cup Rewards program work?
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Do I need to have a smartphone to participate?
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Do I get anything just for signing up?
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How do I use a reward I have earned?
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Can I choose when to redeem my rewards?
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Where can I redeem my rewards?
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How do I get credit for a past purchase?
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Where are my points?
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Do points expire?
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Do rewards expire?
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Will I earn points if I order from DoorDash, Postmates, etc.?
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Can I get loyalty points for my catering orders?
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Catering:

What size and types of events do you cater?
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How can I place my catering order?
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How far in advance should I place my catering order?
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Do you offer individually packaged meals?
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Do you offer full-service catering with staff?
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Can I customize a catering order?
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Do you have any vegetarian or gluten friendly options?
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How much meat do you recommend for a group?
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How many people do your XL sides feed?
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What are your portion sizes for your buffet?
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What is on the relish tray?
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Do catering order include desserts? Beverages?
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Do I need to supply my own plates, forks, and napkins when I order catering?
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Does my catering come with heating elements?
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What size are the pans?
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Who can I reach out to for questions regarding my catering order?
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When do I finalize my guest count?
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Do you honor tax exemptions?
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Do I have to pay in advance for a catering order?
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When is the remaining balance due if I only pay 50% up front?
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What type of payments do you accept for catering orders?
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