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Dickey’s Barbecue Pit Incorporates “Hey Alexa” to Enable Key Business Functions

Published: 21 Aug 2017

(Dallas, TX) Dickey’s Barbecue Pit locations will begin incorporating iOLAP’s new Enterprise Voice Platform to carry out daily business functions in the store. Dickey’s, a known technology leader in the restaurant industry, is adopting this new platform accelerating the development, deployment, operations and monitoring of Alexa Skills in the business environment.


“In working with iOLAP to customize this technology for our restaurants, we are giving each of our franchisees a way to carry out key business functions hands-free in their kitchens,” says Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. “At Dickey’s, we are constantly looking for new ways to better our business along with our slow-smoked barbecue. This new technology means our franchisees can retrieve key data without having to stop smoking ribs.”


This new software gives Dickey’s Owner/Operators the opportunity to have store information a voice-command away, and is the second phase of Dickey's big data initiative.

"Smokestack, our proprietary data platform makes data accessible and actionable in our restaurants," says Dickey. "By layering in this new enterprise voice platform, we hope to make data even more restaurant friendly. We've worked a lot with iOLAP to optimize Alexa for the kitchen from the data integration to the right placement in the back of house. We've also been thankful for franchisees that have opted in to further test the technology."

Dickey's Owner/Operators can ask Alexa for their daily sales metrics, KPI analytics or even when the brisket in their smoker should be finished smoking. That, coupled with the platform’s ability to perform inventory analysis, food safety reminders and waste management controls will help Owner/Operators better manage their business.


“I have been with Dickey’s for over 20 years, and I never would have thought we would be using an Alexa to carry out parts key of the business,” says Owner/Operator Dale Smith. “I can continue to do what is important, which is smoking meats, while Alexa can easily give me the business metrics I need.”

 To find the store nearest you, click here. Find Dickey’s on Twitter, Facebook and Instagram.  


About iOLAP

iOLAP, Inc. is a strategic data consultancy specializing in Big Data, Advanced Analytics, Business Intelligence (BI) strategy and Voice Solutions. They are completely focused on these markets and bring a client-centric and business-focused perspective to all of their engagements. iOLAP has been in business since 1999 with in-depth expertise across all EDW and BI technology areas, including the newest leading-edge Advanced Analytics, Data Visualization and Big Data architectures. They are early innovators in the Voice Platform area and serve some of the world’s largest companies across all major industries. While other consultants are still trying to figure it out, iOLAP has already delivered results, thanks to better people, strategy, delivery practices and methodology. Visit them online at


About Dickey’s Barbecue Restaurants, Inc.

Dickey’s Barbecue Restaurants, Inc., the nation’s largest barbecue chain was founded in 1941 by Travis Dickey. Today, all meats are still slow smoked on-site in each restaurant. The Dallas-based family-run barbecue franchise offers several slow-smoked meats and home style sides with ‘No B.S. (Bad Stuff)’ included. The fast-casual concept has expanded to nearly 600 locations in 44 states. In 2016, Dickey’s won first place on Fast Casual’s “Top 100 Movers and Shakers” list. Dickey’s Barbecue Pit has also been recognized by Entrepreneur Magazine, Franchise Times, and Nation’s Restaurant News. For more information on Dickey's awards, visit






Dickey’s Barbecue Pit Incorporates “Hey Alexa” to Enable Key Business Functions
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